Desktop Support Analyst

Desktop Support Analyst

We are looking for skilled Desktop Support Analysts to join our team on a 2-month contract in Corry, Pennsylvania. In this role, you will play a critical part in ensuring smooth operations and providing technical support for hardware and software systems. This position requires onsite work five days a week and offers an excellent opportunity to contribute to a dynamic manufacturing environment.

Responsibilities:

• Provide technical assistance and troubleshooting support for desktops, laptops, and other computer systems.
• Install, configure, and maintain Windows operating systems, including Windows 11 and Windows 10.
• Perform hardware diagnostics and repairs to ensure optimal functionality.
• Utilize Active Directory to manage user accounts and permissions.
• Collaborate with team members to support the upgrade and configuration of systems as needed.
• Ensure compliance with configuration management processes and organizational standards.
• Respond promptly to user inquiries and resolve technical issues efficiently.
• Document and track all support activities to maintain clear records.
• Offer guidance and training to end-users on system operations and best practices.
• Maintain a high level of professionalism while interacting with users and stakeholders.

Requirements:

• Proven experience in desktop support or a related IT role.
• Strong knowledge of computer hardware and troubleshooting techniques.
• Proficiency in Windows 10 and Windows 11 operating systems.
• Familiarity with Active Directory for user account management.
• Understanding of configuration management principles and tools.
• Excellent communication and problem-solving skills.
• Ability to work onsite five days a week in Corry, Pennsylvania.
• Detail-oriented with strong organizational abilities.