Dauphin Customer Service Rep. - FT

Customer Service Representative

Location: 901 N. Cameron Street Harrisburg, PA 17101 Pay: $17.15/hour Paid Weekly Full Benefits Package (Health, Dental, Vision, Simplified Employee Pension, Paid Holidays, Paid Time Off, Company Provided Life And Disability) Schedule: Our customer service department operates Monday thru Friday 7 AM - 7 PM and Saturdays 8 AM - 4 PM. Imagine every "ring" being an opportunity to impact someone's day in a meaningful way. As a Customer Service Representative at rabbittransit, you're not just answering phone calls; you're helping people plan their trips, providing service information and resolving any problems passengers may encounter. Your essential duties are the backbone of our mission - providing community members safe, reliable, and customer-centered mobility services. Calls are organized in our queue system, and as a customer service representative, you'll answer with politeness and professionalism, creating a lasting impression and fostering ridership. You'll play a pivotal part in making public transit more accessible, by offering information about our services and assisting with trip planning. Your responsibilities also include using computers to manage customers' trip reservations, resolving issues, handling fare collections, assisting at the transfer center with face to face customer service and contributing to community outreach. Join us in turning every call into an opportunity to enhance mobility in our community. The Authority is an equal employment opportunity employer.