Customer Success Specialist

Customer Success Specialist

Robert Half is seeking a motivated and detail-oriented Customer Success Specialist on behalf of a local manufacturing organization. This role offers an exciting opportunity for customer-focused professionals to make an immediate impact, providing unparalleled service and support in a dynamic environment. As the first point of contact for the company's valued customers, you'll play a key role in ensuring satisfaction while handling inquiries, resolving issues, and maintaining efficient correspondence.

Key Responsibilities:

• Deliver exceptional customer service via phone and email communication channels.
• Address customer inquiries regarding products, services, and account-related issues.
• Perform accurate and timely data entry into the customer management system.
• Facilitate the processing of domestic and international orders while ensuring customer satisfaction.
• Conduct outbound calls to follow up on customer inquiries or provide additional assistance.
• Uphold professionalism and phone etiquette in all customer interactions.
• Collaborate with team members for efficient resolution of complex customer problems.
• Document customer communications and feedback to improve processes and service quality.
• Stay up-to-date on product details and company policies to provide accurate information.
• Handle sales and purchase order processing using QuickBooks Desktop.
• Prepare and generate customer invoices, apply payments, and manage aging reports in QuickBooks.
• Process incoming mail and maintain organized financial records, both digitally and physically.

Requirements Desired Qualifications:

• Previous experience in customer service or support is preferred.
• Experience with QuickBooks Desktop is highly desirable.
• Proficiency in data entry and navigating computer systems is essential.
• Familiarity with sales processes and office procedures is considered a plus.
• Strong typing skills and attention to detail are vital for effective communication and documentation.

This position offers an opportunity to work both independently and collaboratively in a team environment, contributing to the ongoing success of a growing organization. Ready to apply? Robert Half is here to help. This is a fantastic chance to gain valuable experience while tackling business challenges with innovative solutions. Apply today to kick-start your next career move!