Customer Success Manager

Customer Success Manager

At LexisNexis Intellectual Property, we believe that whenever a person works on a patent and understands the future trajectory of a specific technology, that person has the potential to fundamentally change how society operates. As a part of the LexisNexis Reed Tech division, we are proud to directly support and serve these innovators in their endeavors to better humankind. We enable innovators to accomplish more by helping them make informed decisions, be more productive, comply with regulations, and ultimately achieve superior results. Our overall success is measured by how well we deliver these results.

About the Role

The Customer Success Manager position serves as a subject matter expert for the LexisNexis Intellectual Property (IP) product suite. The Customer Success Manager drives customer awareness regarding the value and competitive differentiators of our products by conducting presentations, training, and demonstrations. Through these activities, the Customer Success Manager drives usage and preference and uncovers leads and opportunities to help drive revenue and POS. Remote locations will be considered.

Responsibilities:

• Take action to increase awareness and drive usage and preference of LN content, products and services
• Identify and target revenue and growth opportunities within assigned market and/or accounts
• Demonstrate deep product knowledge, act as internal resource for Product, Sales and Marketing teams
• Create and deliver specialized customer presentations to drive usage and communicate the value proposition and competitive differentiators
• Provide support and training for the sales team through joint calls, demonstrations and training
• Research the competitive landscape to present analyses of the market to Product, Segment and Marketing

Qualifications:

• BS/BA degree or equivalent experience
• 3+ years experience in a customer facing role
• Excellent communication skills (verbal, written and presentation)
• Experience working collaboratively with cross-functional teams
• Ability to travel (approximately 25%)

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave and study assistance, we will help you meet your immediate responsibilities and your long-term goals.

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

U.S. National Base Pay Range: $71,600 - $119,400. Geographic differentials may apply in some locations to better reflect local market rates. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.