Customer Service Associate

Job Posting

Scranton, PA, USA | Hourly | 17.00-18.00 per hour | Full Time | Yes

Key Responsibilities

• Serve as liaison between TMG's mail and office services team and client departments.

• Responsible for receiving, sorting, and distributing incoming mail (e.g. letters, parcels, U.S. Postal, and interdepartmental) to appropriate recipients and departments.

• Make timely collection of outgoing mail. Prepare and process outbound courier shipments using computer or service provider's equipment.

• Track and maintain records and logs of mailing. Perform accurate data entry as needed.

• Other duties as assigned.

Qualifications

• Two years or more of experience in an office environment. Prior mail experience a plus.

• 2-3 years' experience with Microsoft Office Software (Word, Excel, Outlook).

• Strong work ethic; diplomatic; team and service oriented; builds strong working relationships.

• Exhibits superior verbal communication and phone skills.

• Exhibits exceptional customer service skills.

• Consistently demonstrates professional demeanor, appearance and attitude.

• Proven ability to remain calm under pressure; resilient.

• Sound judgment and problem-solving ability.

• Able to appropriately handle confidential and highly sensitive material.

• Demonstrated ability to be flexible and adapt to an ever-changing work environment.

• Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.

High School diploma or GED equivalent required.

• Ability to lift up to 50 lbs.