Customer Service

Customer Service Team Member

We are looking for a dedicated Customer Service team member to join our team in the Trevose, Pennsylvania area. This role is essential for ensuring seamless communication between customers and internal teams, while maintaining high standards of service. The ideal candidate will excel in building strong relationships, managing accounts, and addressing customer needs with precision and care.

Responsibilities:

• Facilitate effective communication with customers to address inquiries and concerns promptly.
• Develop and maintain strong relationships with clients to ensure satisfaction and trust.
• Monitor customer accounts, managing processes from order placement to invoicing.
• Investigate and resolve customer concerns efficiently, keeping management informed of potential challenges.
• Collaborate with the team to align customer goals with company objectives and capabilities.
• Assist with new product development initiatives in coordination with the Project Manager.
• Provide accurate updates on order and billing statuses during weekly sales meetings.
• Utilize internal systems to execute job-related tasks, including tracking artwork and managing packaging records.
• Follow up on emails and other communications in a timely manner to ensure smooth operations.
• Ensure all procedures and quality standards are consistently met.

Requirements:

• Bachelor's degree preferred but not mandatory.
• Minimum of two years of experience in account management or customer service. Manufacturing/distribution industry a big plus!
• Strong attention to detail and ability to handle multiple tasks efficiently.
• Exceptional communication skills, both written and verbal.
• Proficient in Microsoft Office applications, databases, and spreadsheets.
• Ability to work effectively in a team environment while taking initiative independently.