Call Center Customer Service Representative

Call Center Customer Service Representative

Location: Harrisburg, PA

Schedule: Monday–Friday, Day Shift

About the Role

We are looking for a Call Center Customer Service Representative to join our team in Harrisburg, PA. This role is ideal for someone who enjoys helping customers, thrives in a fast-paced environment, and has strong computer and communication skills.

Responsibilities

• Answer incoming calls from existing customers regarding account information
• Provide information to potential customers and process new applications
• Handle payments via phone and document customer concerns accurately
• Update account holder information and perform account maintenance (changes, adjustments, statement requests)
• Explain terms, conditions, and policies clearly to customers
• Prepare daily reports, including CSR Activity and cash-out reports
• Follow up via mail and email correspondence

Qualifications

• Minimum 1 year of consecutive customer service experience
• Call center experience is a plus but not required
• Candidates with multiple short-term roles may not be considered
• Proficient computer skills and data entry experience (minimum 1 year)
• High School Diploma or GED required
• Strong communication skills and ability to work independently

Schedule

Monday–Friday, day shift hours

No weekends required

Job Type & Location

This is a Contract position based out of Harrisburg, PA.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Harrisburg, PA.

Application Deadline

This position is anticipated to close on Dec 31, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.