Customer Service Representative

Customer Service Representative

Are you a dependable, customer-focused professional who thrives in a fast-paced environment? Auxiliary and Business Services is seeking a Customer Service Representative to support the daily operations of Penn State's Transportation Services. This role is essential in ensuring a smooth and positive experience for faculty, staff, students, and visitors navigating campus parking.

Schedule:

• Fixed shift: Monday – Friday, 3:00 PM – 11:00 PM
• Mandatory overtime required during major campus events such as home football games, student move-in, and other high-demand periods.

Key Responsibilities:

• Respond to intercom calls from parking deck guests, providing real-time assistance.
• Monitor and manage gated parking deck operations, including:
• Directing traffic and rerouting visitors when facilities are full.
• Assisting with entry, exit, and payment issues.
• Perform routine walkthroughs and space counts to ensure facility readiness.
• Resolve customer concerns on-site and escalate complex issues as needed.
• Clearly communicate campus parking rules, regulations, and policies.
• Promote alternative transportation options and sustainable commuting solutions.
• Conduct light cleaning and minor maintenance of Parking Access and Revenue Control Systems (PARCS) equipment.
• Utilize software platforms such as ArcGIS, T2, SWARCO, INDECT, and Honk to support operations.
• Investigate incidents using video surveillance tools and prepare reports as necessary.
• Handle administrative tasks including answering emails and phone calls, processing refund requests, and preparing mailings.

What We're Looking For:

• Strong interpersonal and communication skills with a customer-first mindset.
• Ability to work independently and remain calm under pressure.
• Comfortable using technology and learning new software systems.
• Detail-oriented with a proactive approach to problem-solving.
• Willingness to work outdoors and perform light physical tasks as needed.
• A valid driver's license is required

As a member of Auxiliary and Business Services within the Finance and Business unit, you will be joining a team of individuals who have the ambition to help Penn State succeed.

Minimum Education, Work Experience & Required Certifications:

General Equivalency Diploma (GED) or High School (HS) 2+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None

Background Checks/Clearances:

Employment with the University will require successful completion of background check(s) in accordance with University policies. This position requires that you operate a motor vehicle as a part of your job duties. A valid driver's license and successful completion of a motor vehicle records check will be required in addition to standard background checks. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

Salary & Benefits:

The salary range for this position, including all possible grades, is $34,800.00 - $50,500.00. Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

EEO IS THE LAW:

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.