Senior Client Success Manager (internal Role) - Remote Eligible

Senior Account Manager, Senior Client Success Manager

At Pearl, we know that although opportunities aren't created equal in the world, ambitious talent is. And it's our mission to give hires from around the world who are sharp and hungry the opportunity to earn far more than they would in their home countries while learning from founders and entrepreneurs who have raised and made tens of millions to billions.

Our clients are fast-growing startups and phenomenal US based businesses that have raised over $3B in funding from Sequioa, a16z, Founders Fund, Y Combinator, and other top VC firms.

I'm a 3x founder and most recently was investing into deep tech companies as COO of a fund in SF. I grew up in the Philippines myself—which is why I care so much about giving international talent opportunities to work at the best companies in the world) and most recently was investing.

My cofounder is a 3x founder as well. Pearl was born out of a 3 year project solving our own hiring needs for our last businesses. This has given us a unique and differentiated view into how to hire and retain the best talent and then build a business model that fits around the north star goal of hiring. Our competitors build a business product maximizing profit and not client and talent success. For this reason, we're winning big.

This is a completely WFH opportunity, where you'll come in and help build up and set the direction of our fast-growing client success team. We'll need someone who can work ET hours.

We've bootstrapped our company to millions in revenue and running profitability within our first year. We're now on year three with 10x growth in the last calendar year. Joining Pearl is for the hungry, relentless, extreme owners, and team over everything individuals. We live by our values—if the values do not 100% align with you, do not apply—you will fail here.

We're hyper focus on building the right culture, first principled thinking, taking aggressive bets, and delivering years of individual growth within quarters.

We're hiring a Client Success Manager for Pearl—which places top 1% talent from around the world into operational roles at startups and incredible orgs. This manager will manage a team of 8 A players driving white glove care resulting in 0% churn and significant upselling.

Your work will directly influence client satisfaction, talent retention, and account expansion and reporting directly to the Customer Success Director. By ensuring seamless communication, anticipating client needs, and managing performance, you will help prevent client churn, drive referrals, and accelerate Pearl Talent's growth through long-term partnerships.

Your goal as Senior Account Manager is to build relationships which make people feel grateful to having Pearl in their corner. We live in a world where products and services are becoming less and less different. Relationships and trust rules all business. Your provide the deep care needed to secure the success of your book. You'll be executing on strategies to proactively solve and create value for your clients and the Pearl talents working for them. Through the level of care you'll give, you'll secure a near 0 churn rate, upsells, and strong client referrals which you'll be directly compensated for. Our business is built on referrals, so every successful hire we make leads to large growth over time with our clients.

Key Responsibilities:

• Monitoring and reviewing our accounts tracker with 0 missed touches daily.
• Building and maintaining strong relationships with key clients, understanding their needs, addressing concerns/escalations, and identifying opportunities for account growth within their organizations
• Conducting client check-ins depending on the lifespan of the client
• Proactively building and executing on strategy to bring client success, internal health rating system, and NPS up.
• Addressing concerns/escalations, and identifying opportunities for account growth within their organizations.
• Identifying upselling strategies and clients who will be growing, can refer friends and champion pearl through testimonials and other strategies.
• Cross-functionally collaborating department Recruiting, Marketing and Sales leads