(latin America) Account Manager / Customer Success Representative A040 - Remote Eligible

Account Manager / Customer Success Representative

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

We're not just another recruiting firm—we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members.

The company is a fast-growing, design-driven startup at the intersection of social commerce and mobile tech. Backed by strong early traction, they empower creators to express their personal style through a visually rich, community-first experience. The team moves fast, values clean design and code, and gives every collaborator a visible impact on product direction.

We're seeking a Latin America-based high-performing Account Manager / Customer Success Representative to scale the vendor experience and build white-glove relationships with clients. This role is instrumental in owning post-sale success, ensuring long-term client happiness, and identifying growth and referral opportunities across an expanding network of clients and connectors.

You will be the key custodian of the client experience—building trust, capturing feedback, anticipating issues, and driving value for every vendor you support.

Key Responsibilities

• Own and manage post-sale relationships with 20–30 vendor accounts
• Build detailed onboarding plans, SOPs, and CRM documentation (HubSpot, Notion, etc.)
• Conduct structured onboarding and re-onboarding processes that feel personalized and elite
• Capture and maintain detailed vendor insights—understanding their needs, tone, and preferences
• Act as the internal voice of the vendor, surfacing feedback and performance blockers to product and connector teams
• Run regular check-ins, collect NPS, initiate feedback loops, and subtly request referrals
• Ensure vendors receive immediate value through prompt matching with active connectors
• Track all account data, performance metrics, and interaction notes in HubSpot and internal dashboards
• Assist with referral generation or upsell motions as appropriate
• Support events and community initiatives (e.g., founder dinners, intro strategy planning)
• Collaborate with Connector Success teammates to align vendors with ideal connector profiles