Implementation Specialist (saas / Proptech) - A378 - Remote Eligible

Implementation Specialist

As an Implementation Specialist, you will own the full client onboarding and implementation lifecycle from kickoff through go-live. You will manage multiple concurrent client implementations while partnering cross-functionally with internal teams including Solutions, Product, Training, and Client Success.

This role is highly execution-focused and requires someone who can independently manage priorities, communicate confidently with clients, and maintain strong organizational discipline across multiple active projects. You will play a key role in ensuring implementations stay on track, timelines are met, and clients are set up for long-term success.

The ideal candidate is proactive, detail-oriented, and comfortable balancing project management with customer-facing communication. This is an excellent opportunity for someone with SaaS implementation experience who thrives in structured, fast-moving environments and enjoys taking ownership of outcomes.

Drive successful onboarding and implementation outcomes for 8–12 active client projects simultaneously. Ensure clients remain aligned to timelines, milestones, and implementation deliverables. Improve operational efficiency by maintaining organized documentation and implementation workflows. Support high customer satisfaction through proactive communication and structured project management. Contribute to continuous improvement of onboarding and implementation methodologies. Strengthen collaboration between implementation, product, solutions, and client success teams.

Serve as the primary point of contact for clients from kickoff through go-live. Lead kickoff calls, milestone reviews, and recurring implementation status meetings. Manage 8–12 concurrent implementation projects across varying client sizes and complexity levels. Hold clients accountable to implementation timelines and proactively escalate blockers when necessary. Maintain momentum across all active projects to ensure timely completion.

Maintain accurate project documentation, implementation milestones, and status updates within project management systems. Configure platform-related documentation and templates using Microsoft Excel and Word. Replicate client-specific report formats with strong attention to detail and accuracy. Track deliverables, dependencies, and project progress across multiple implementations. Ensure internal visibility into project health and customer status updates.

Partner with Solutions teams on data migration and platform configuration requests. Coordinate with Product teams to relay customer feedback and feature requests. Work closely with training and go-to-market teams to support onboarding and enablement sessions. Transition completed implementations smoothly to the Client Success team upon go-live. Collaborate cross-functionally to improve implementation quality and operational efficiency.

Complete a structured onboarding program and actively engage in internal training initiatives. Participate in company-wide meetings and educational sessions. Contribute ideas and feedback to improve implementation processes and documentation. Continuously develop product knowledge and implementation best practices.