Fb - sb003 | Account Manager - Logistics/order Fulfillment (remote - Latam) - Remote Eligible

Account Manager

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

We're not just another recruiting firm — we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members. We also provide retention bonuses at 3, 6, 9, and 12 months, as well as community-driven benefits like an annual retreat.

Our client is a tech-enabled platform that powers the operations behind branded merchandise and promotional products. They serve agencies, marketing teams, and direct-to-consumer brands by streamlining the ordering, quoting, and fulfillment workflows. Their platform connects customers to a vetted network of merchandise vendors, helping brands execute on high-volume promotional projects with speed, transparency, and scalability.

Position Overview

We're hiring a detail-driven, proactive Account Manager with experience in branded merchandise, fulfillment logistics, or promotional products. This is a high-impact, mid-level role that combines client account ownership with order and vendor management. You'll serve as the primary point of contact for B2B clients, ensuring their orders are processed accurately and delivered on time, while also coordinating with vendors, suppliers, and internal teams.

Key Responsibilities

• Manage 1–2 high-value B2B client accounts and act as their main point of contact
• Review, edit, and process high-volume orders placed through the platform
• Route orders to appropriate vendors and oversee fulfillment workflows (PO to delivery)
• Proactively resolve issues related to delays, product defects, or artwork rejections
• Maintain communication with internal teams (support, sales, design) and external vendors
• Troubleshoot fulfillment challenges and escalate as needed to ensure customer satisfaction
• Keep records updated across systems, ensuring every order and communication is tracked
• Identify workflow inefficiencies and propose improvements
• Support new client onboarding, quoting, and custom project scoping when needed