Client Success & Sales Support Specialist (us - based Retail Company) - Remote Eligible

Client Success & Sales Support Specialist

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

At Pearl, we're not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, make an impact, and build a long-term career. We believe in creating environments where your potential is recognized, your voice matters, and your success is tied to meaningful work—not short-term perks. Joining Pearl means stepping into opportunities that challenge you, support you, and set you up for lasting success.

They're building a modern retail partner that helps beauty, wellness, and consumer brands scale into off-price and value retail channels like TJX, Ross, Burlington, and more. They act as the bridge between emerging brands and some of the world's largest retailers—helping brands grow while giving retailers fresh, exciting products.

As they grow, they're looking for a highly organized, proactive, and detail-oriented Client Success & Sales Support Specialist to join their team. This role will work closely with the Founder and Operations VA to ensure smooth onboarding, excellent client support, and consistent sales development operations.

Role Overview

Client Success (40%)

• Manage onboarding of new brand partners, including collecting product details, compliance documents, and assets.
• Support day-to-day client communications (emails, PO notifications, ad hoc updates).
• Deliver monthly client reports using data provided by the team.
• Draft and format client case studies based on client wins.
• Ensure all client-facing documents, decks, and trackers are accurate and professional.

Sales & Business Development Support (40%)

• Research and organize new brand prospects and categories to support pipeline growth.
• Maintain and update the CRM and client pipeline trackers.
• Prepare decks and sales materials for founder-led pitches.
• Support lead generation automations through basic monitoring and reporting.

Operations & Systems (Secondary) (20%)

• Collaborate with the VA to maintain the SOP library, dashboards, and trackers.
• Assist with small administrative or process improvement tasks as needed.

What Success Looks Like

• New clients are onboarded smoothly, with all required documents collected and no confusion.
• Clients feel consistently supported and informed without needing to rely directly on the Founder.
• Sales materials and pipeline trackers remain up to date, enabling faster growth.
• The Founder's time is freed to focus on strengthening retail relationships and driving strategy.

Growth Path This role is designed to grow with you:

• 0–6 months: Learn the systems, manage onboarding and administrative tasks, support client calls, and deliver assigned outputs.
• 6–12 months: Take ownership of client relationships, lead selected client calls, and begin managing accounts more independently.
• 12+ months: Opportunity to advance into a Client Success Manager role, overseeing multiple accounts and mentoring future team members.