Client Success Manager (US Healthcare Startup Company) - Remote Eligible

Client Success Manager

The Client Success Manager will be the first point of contact for families, patients, and external inquiries. This role is critical for ensuring a seamless, empathetic, and positive experience for all families engaging with Clarity Pediatrics' services. The candidate must be customer-focused, organized, and able to handle tasks with care, sensitivity, and efficiency.

Key responsibilities include:

1. Patient Support and Ticket Management

• Handle incoming patient inquiries and tickets promptly and efficiently.
• Use predefined macros and FAQs to provide consistent and accurate responses.
• Manage appointment rescheduling requests and ensure smooth transitions for patients.

2. Patient Onboarding and Enrollment

• Assist new patients with the onboarding process, ensuring they understand the services and procedures.
• Provide guidance and support throughout the initial setup.
• Facilitate the enrollment process for new patients, ensuring all necessary documentation is completed.

3. Cross-Team Collaboration and Process Improvement

• Collaborate with the Care Operations team to streamline patient care processes.
• Work with the Revenue Operations team to address billing and payment inquiries.
• Participate in identifying areas for improvement and provide feedback to enhance efficiency and patient satisfaction.