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Level 2 Help Desk Tech
Troubleshoot and resolve complex network issues for clients in the Tri-Cities area.
Kennewick, Washington, United States
Junior
5 months ago
Peak Networks
A provider of IT infrastructure, networking solutions, and managed services for businesses.
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Help Desk Technician
Peak Networks is a leading company in our industry in the region. We provide Managed Services to businesses in the Tri-Cities area. We're looking to grow our team with a new Help Desk Technician. If you're excited to be part of a winning team, Peak Networks is a perfect place to get ahead. You'll be glad you applied to Peak Networks.
Responsibilities
- Manage Help Desk tickets in a timely manner
- Respond to customer issues via phone, email and computer chat
- Provide customer assistance
- Document customer interactions
- Run diagnostics to resolve customer reported issues
- Install, make changes and repair computer hardware and software
- Follow-up with customers to ensure issues are resolved
- Write technical documents on how to or SOPs
- Network Administration
- Update/Create scripts
- Troubleshooting servers
- Server administration
Qualifications
- Firm understanding of L2 and L3 networks (VLAN, STP, OSPF)
- Firm understanding of wireless protocols (802.11, BT, LPWA)
- Firm understanding of VOIP systems
- Firm understanding of AD/DS services (AD, GP, and DNS)
- Firm understanding of MS365 (EntraID, Intune, and Exchange Online)
- Firm understanding of RMM tools
- Scripting knowledge (PS, Python, etc.)
- Knowledge of MDM tools
Certifications
- Active Industry/Vendor networking certificate
About Peak Networks
A provider of IT infrastructure, networking solutions, and managed services for businesses.