Level 1 Help Desk Tech

Peak Networks Help Desk Technician

Peak Networks is a leading company in our industry in the region. We provide Managed Services to businesses in the Tri-Cities area. We're looking to grow our team with a new Help Desk Technician. If you're excited to be part of a winning team, Peak Networks is a perfect place to get ahead. You'll be glad you applied to Peak Networks.

Responsibilities

1. First-line contact
2. Follow-up communication
3. End-user training
4. Ticket escalation
5. Documentation
6. Advanced desktop support
7. Advanced network support
8. Hardware troubleshooting

Skills

• Technical writing
• Written and verbal communication
• Phone etiquette

Qualifications

• Thorough understanding of TCP/IP, DHCP, and DNS, e.g. subnets, DHCP reservations, and DNS record types
• Thorough understanding of Wi-Fi, e.g. ability to set up a trusted and guest network
• Cable termination
• Basic understanding of VoIP, e.g. phone troubleshooting
• Add/remove/manage network peripherals, e.g. network printers
• Advanced printer management, e.g. set up scan to email
• Manage domain and MS365 user accounts, e.g. reset password
• Thorough understanding of Windows folder structure, e.g. Windows and program files directories
• Thorough understanding of MS365 Enterprise desktop applications, e.g. Outlook and Teams
• In-depth knowledge of Google Chrome and MS Edge
• Familiarity with PowerShell commands, e.g. Add/Remove/Get-Printer and Add/Remove/Copy/Move-Item
• Familiarity with business and enterprise applications, e.g. QuickBooks
• Familiarity with desktop imaging and profile migration
• Ability to troubleshoot hardware, e.g. power supplies and RAM
• Familiarity with help desk ticketing systems

Certifications

• A+
• Network+
• Microsoft certifications