Specialist, Training Implementation

Join PDS Health

Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!

Specialist, Training Implementation

The Specialist, Training Implementation will lead the design, delivery, and management of training programs for our Epic Community Connect partners. This role serves as a hybrid between an Epic Senior Instructional Designer, Principal Trainer, and Training Consultant — responsible for developing high-quality training materials, facilitating education sessions, and advising external customers on best practices.

Responsibilities

Training Design & Development:

• Lead the design, development, and maintenance of Epic training materials, curricula, eLearning modules, classroom guides, and reference tools tailored for Community Connect customers.
• Conduct detailed workflow analysis in partnership with operational, clinical, and IT stakeholders to translate complex processes into effective training programs.
• Continuously evaluate, refine, and optimize instructional content based on system upgrades, customer feedback, and best practices.

Training Delivery & Facilitation:

• Facilitate instructor-led classroom, virtual, and one-on-one training sessions for a diverse range of end users, super users, and operational leaders.
• Serve as the primary trainer and education consultant for Community Connect implementation projects, onboarding new affiliate partners and supporting post-go-live optimization.
• Coach and mentor customers, trainers, and super users on instructional delivery and end-user support strategies.
• Ability to provide and articulate reporting data and analytics for learning program completions to support best training outcomes.

Customer Engagement & Consultation:

• Partner with Community Connect project managers, analysts, and operational leaders to assess training needs, align curricula with client workflows, and develop comprehensive training project plans.
• Act as a trusted advisor to affiliate leadership on training strategy, operational readiness, and adoption metrics.
• Provide ongoing education, communication, and optimization services to Community Connect customers post-implementation.

Epic & System Support:

• Maintain Epic application certification(s) as required; actively participate in upgrade testing, curriculum updates, and organizational readiness activities.
• Support training environment build coordination, end-user support ticket triage, and go-live readiness activities as needed.

Qualifications

• Bachelor’s Degree in Education, Healthcare Admin, Informatics, or related field. In lieu of degree, 5+ years of experience.
• 4+ years related experience.
• Epic certification(s) in [specify relevant applications, e.g., Ambulatory, Inpatient, ASAP, etc.] or ability to obtain within 6 months.
• Demonstrated experience supporting Epic Community Connect or affiliate implementations.

Preferred

• Bachelor’s Degree in Education, Healthcare Admin, Informatics, or related field.

Knowledge/Skills/Abilities

• Ability to multi-task effectively without compromising the quality of the work.
• Excellent interpersonal, oral and written communication skills.
• Proficiency with instructional design software and design tools (e.g., MS Suite – Word, PPT, Excel; Adobe Creative Cloud; Articulate, Captivate, Camtasia) and virtual training tools (e.g., Zoom, WebEx, MS Teams).
• Excellent communication, facilitation, and stakeholder engagement skills.
• Attention to detail, organization and time management.
• Detail oriented, organized, process focused, problem solver, self-motivated, proactive, ambitious, customer service focused.
• Ability to draw conclusions and make independent decisions with limited information.
• Self-motivated, reliable individual capable of working independently as well as part of a team.
• Ability to respond to common inquiries from customers, staff, regulatory agencies, vendors, and other members of the business community.
• Ability to manage multiple projects concurrently; superior project management skills.
• Effective leadership and mentoring experience.
• Ability to read, analyze, and interpret common financial reports, and legal documents.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation Information $83,000.00-$103,000.00 / Annually

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.