Technical Specialist Client Delivery

Technical Specialist Client Delivery

We are seeking a skilled and client-facing Technical Specialist to join our dynamic Client Delivery team. The Technical Specialist will play a crucial role in supporting clients on the implementation and onboarding of our local payment methods (LPMs) and boarding products. This role requires a combination of API technical expertise, strong problem solving abilities, and excellent client-facing communication skills with a deep experience in the payment industry and in implementing payments.

Job Responsibilities:

• Accountable for following the end-to-end client journey helping guide our clients integrate to our Paysafe products from project kick off until go-live in production.
• Assigned multiple concurrent projects helping new or existing clients integrate to our products.
• Quickly become an expert in our Paysafe products offerings.
• Collaborate with clients to understand their payment and onboarding business needs and use-cases.
• Provide payment expertise on best practices and industry standards.
• Deliver technical documentation and deliver a validation test plan based off the clients use-cases.
• Responsible for the end-to-end certification process, client integration signoff and handoff to post live to the client services team.
• Troubleshoot and resolve technical issues during our clients integrating their platform to our products, with the ability to communicate the solution clearly to merchants and internally.
• Maintain and document accurate record of the client's interactions and configurations using Salesforce.
• Provide training sessions to clients on the effective use of our Paysafe products.
• Working as a part of international team.

Job Requirements:

• Bachelor's degree in Computer Science or Business with 2 years of experience OR Associate degree in a related field with 3–5 years of relevant experience. Professional certifications are considered an asset.
• Previous experience as a Technical or Implementation Specialist or in a similar client facing role within merchant services, payment processing, or a fintech company is essential.
• Solution driven, able to grasp new concepts quickly and efficiently, able to work alone or in a team, able to work with no supervision and under pressure.
• Exceptional communication and interpersonal skills to interact effectively with clients and internal teams.
• Analytical, troubleshooting, and problem-solving skills.
• Excellent time management, organization, and planning skills, including the ability to prioritize and manage multiple projects and tasks simultaneously are essential.
• Ability to comprehend and translate complex technical issues and apply to business solutions.
• Ability to adapt to changing priorities and work in a fast-paced environment.
• Motivated to think outside of the box and understand the purpose of processes and procedures.
• Strong English skills, both written and oral is essential because this role will be interacting with international clients.

Job Technical Skills:

• Knowledge of Postman, REST APIs, SOAP XML APIs and Splunk (competent).
• Comfortable understanding and reading code in JavaScript, Java, Ruby, Python, PHP (competent).
• Experience integrating Paysafe APIs or REST APIs into a web or mobile application (advanced beginner).
• Experience with GitHub or the likes (novice).
• Experience with Jira (novice) and Salesforce (novice).