Account Manager (maternity Cover)

Account Manager (Maternity Cover)

We're excited to offer this role as a maternity cover with a focus on the Cintra People HR customer base. The fixed term contract will run for twelve months.

As a member of the Cintra Solvers team, you will play a crucial role in providing an outstanding customer experience across the organization's entire client base. While you will focus on managing a specific group of clients, collaboration with the team is essential to ensure seamless service delivery to all clients, regardless of their purchased products. This role will be based either from our Newcastle or Milton Keynes office.

About the Opportunity

This will be a dynamic and fast-paced environment where your excellent communication skills and eagerness to learn will be key in helping clients find the best solutions for their needs. You'll dedicate time to identifying at-risk clients, collaborating with colleagues across the business to address and escalate issues. Your deep understanding of your clients' needs will enable you to recommend products from the Cintra suite that best support their requirements.

About You

You are an experienced Account Manager or Sales professional with a strong understanding of payroll and HR processes. You have excellent communication, problem-solving, and analytical skills, with the ability to manage multiple priorities under pressure. You are organized, detail-oriented, and able to build and maintain trusted relationships with clients. You are confident using CRM tools and IT systems to manage accounts effectively and are proactive in learning about new technologies and industry trends. Your professionalism, integrity, and client-focused mindset ensure you consistently deliver outstanding service and support.

What's in it for Me?

• Full time holiday entitlement of 25 days plus bank holidays (pro rata part time)
• Company paid sick leave (after qualifying period)
• Employee Assistance Programme providing a confidential support network offering expert advice and compassionate guidance 24/7
• Company paid Health Cash Plan providing cover for everyday healthcare costs including dental treatment and eye tests (taxable benefit)
• Cycle to Work scheme offering considerable tax savings and spreading the cost of bike purchase over 12 months (after probation)
• Interest free Travel Loan scheme (after probation)
• Subsidised Parking Permit at Hoults Yard
• Annual office party
• Free breakfast items

Further details of the role can be found linked in the Job Description. Please note that we do not accept unsolicited CVs from agencies for this position, we thank you for your cooperation. We reserve the right to close this job advert at anytime should there be a high volume of applications.

About Payroll Software & Services Group

Established in 2019, the PSSG specialises in delivering top-notch software and outsourcing solutions for HR, Payroll, and Business Support across the UK, Ireland, and international markets. Payroll, serving as the foundation of all employee-employer relationships, ensures accurate and timely compensation, while HR provides vital support, training, and development to unlock the full potential of individuals and create a harmonious work environment. With a team of dedicated professionals and supported by financial investment from esteemed private equity firm Tenzing, we are poised for even greater success. This is an exciting time to join the PSSG, as numerous opportunities for career advancement and progression await those who are ready to seize them. Join us in shaping the future of HR & Payroll as we continue to expand our horizons and make a lasting impact in the industry.