Senior Technical Account Manager

Technical Account Manager

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description

Essential Responsibilities:

• Manage and close deals from a technical and operational requirements perspective
• Partner with Enterprise merchants through discovery and consulting sessions
• Implement product demos and proof of concepts
• Diagram systems connections and flow of data
• Advocate for customer needs to overcome adoption blockers
• Installation and configuration of payment APIs and commerce products
• Communicate major technical issues to merchants
• Consult with merchants and internal teams on integration best practices

Expected Qualifications:

• 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications

Your day-to-day:

• Diagnose issues with APIs, SDKs, payment flows, and latency, and communicate these to merchants and internal stakeholders—leveraging AI tools to accelerate root cause analysis and pattern recognition.
• Consult with merchants and internal teams on customer experience improvements and best practices, using AI-assisted insights to identify optimization opportunities.
• Build strong relationships to help merchants be successful now and into the future.
• Leads cross-functional initiatives spanning multiple teams to deliver strategic projects while mentoring TAMs and driving product best practice adoption across the organization.
• Learn new skills, technologies, and tools—including emerging AI capabilities—to grow personally and professionally and drive continuous process improvement.

What do you need to bring:

• You're curious and enjoy solving problems to get to the root cause of an issue, ideally with experience using AI tools to enhance analytical capabilities.
• You bring your real self to work and add to our already diverse culture.
• You love being a customer champion and show this with your empathy and advocacy.
• You're technically minded, with a proven track record of adopting and mastering new technologies and tools, including practical experience with or strong interest in AI applications for workflow optimization.
• You serve as decision-maker on projects with global or cross-team impact, leading strategic initiatives, delegating activities, and influencing product roadmaps based on portfolio-level insights.
• You understand how to leverage AI tools effectively while maintaining critical thinking—knowing when to use them, how to validate outputs, and where human judgment remains essential.
• You're a confident communicator – equally comfortable speaking to a merchant CEO (Chief Executive Officer), CTO (Chief Technology Officer), or development team.
• You're comfortable with modern web technologies, APIs, and data systems—whether that's JavaScript/TypeScript, Python, REST/GraphQL, SQL, or cloud services—and have a track record of quickly mastering whatever technologies your merchants need.
• You're well-organized and self-motivated, comfortable using AI and automation tools to work more efficiently while enjoying the flexibility of working independently and being supported by your team.
• You're prepared to be on call to assist with out of business hours escalations; while ensuring you maintain a healthy work-life balance by collaborating with other support teams.
• You have relevant customer-facing, technical work experience – maybe even a degree.
• German Fluency/French Fluency is preferred.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Click here to learn more about our culture and community.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our