Technical Support Analyst
Technical Support Analyst
Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.
As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.
With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at www.pavion.com
Pavion and our family of companies are seeking a talented and motivated Technical Support Analyst to join our security business unit.
Primary Responsibilities:
- Respond to ticket requests for IT issues in a professional and timely manner (This includes Hardware, Software, Network Connectivity, and User Management)
- Install, configure, and ship Computer Hardware requested by client
- Provide thorough and professional communication with the client through the repair process.
Basic Qualifications:
- High School Diploma
- 2+ years of Service Desk/Help Desk experience
- At least 2 years customer service experience
- Some knowledge in IT
Preferred Qualifications:
- CompTIA/Microsoft 365 certifications preferred
- Experience in Service Desk Telephone and ticketing management software
- Technical Proficiency with Microsoft and Mac operating systems
- Active Directory Experience
Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.