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Spanish Speaking Service Desk Analyst
Provide expert technical support to Spanish-speaking clients via multiple communication channels
Athens, Attica, Greece
Entry Level
1 month ago
Spanish Speaking Service Desk Analyst
Join Patrique Mercier Recruitment ES as a Spanish Speaking Service Desk Analyst and be part of a dynamic team dedicated to providing exceptional support to our Spanish-speaking clients. In this pivotal role, you will leverage your language skills while utilizing your technical expertise to address client inquiries and resolve issues efficiently.
As a Service Desk Analyst, you will act as the first point of contact for customers, ensuring that they receive quick and effective solutions. Your contribution will play a crucial role in enhancing the customer experience and maintaining our reputation for outstanding service.
Key Responsibilities
- Respond to incoming customer inquiries in Spanish via phone, email, and chat.
- Troubleshoot issues and provide timely resolutions, ensuring customer satisfaction.
- Document all interactions and solutions in the service desk system for reference.
- Provide guidance on product usage and best practices.
- Collaborate with colleagues to elevate service standards and improve processes.
- Engage in continuous learning to stay updated on product offerings and customer service best practices.