Spanish Speaking Customer Service For Education & E - learning Industry - Remote Eligible

Spanish Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language in other countries, specializing in various industries including social media, gaming, healthcare, and more. We are currently seeking a Spanish Speaking Customer Service Representative for the Education & E-Learning industry. This role is perfect for individuals who are passionate about facilitating educational experiences and providing exceptional customer support. As part of our commitment to matching the best candidates with the right employers, we offer a unique opportunity to work in a dynamic environment where you can help learners achieve their education goals. At Patrique Mercier Recruitment, we pride ourselves on our recruitment process which ensures satisfaction for both clients and candidates. If you are looking to take your customer service career to the next level while assisting students and educators in the e-learning space, this position could be your dream job abroad. Join us in our mission to connect talented candidates with leading companies around the globe, and be part of a project owned by The House of Mercier that truly values your skills and contributions.

Responsibilities

• Respond to customer inquiries regarding education and e-learning products via phone, email, and chat in Spanish.
• Assist students with enrollment, course navigation, and technical issues related to the e-learning platform.
• Provide accurate information about services, products, and solutions offered by the company.
• Collaborate with team members to ensure consistent and high-quality service delivery.
• Document customer interactions and feedback in the customer relationship management (CRM) system.
• Identify and escalate complex issues to the appropriate team or department when necessary.
• Participate in training sessions to stay updated on product changes and customer service best practices.