Spanish Speaking Customer Service For Energy (oil & Gas) Industry - Remote Eligible

Spanish Speaking Customer Service Position

Patrique Mercier Recruitment, a leading agency dedicated to connecting candidates with job opportunities in their native languages across the globe, is excited to announce an opening for a Spanish Speaking Customer Service position within the Energy sector, specifically in the Oil & Gas industry. Our expertise extends across various fields including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. We pride ourselves on our meticulous recruitment process that aligns talented candidates with reputable employers, ensuring mutual success and satisfaction. If you are a fluent Spanish speaker with a passion for customer service and an interest in the energy sector, this is an invaluable opportunity to expand your career internationally. Join our dedicated team and help us provide exceptional support to customers in a thriving industry while also contributing to the global footprint of customer service excellence within the Oil & Gas domain.

Responsibilities

1. Provide exceptional customer service to Spanish-speaking clients in the energy sector.
2. Respond efficiently to customer inquiries via phone, email, and chat.
3. Handle and resolve customer complaints with empathy and professionalism.
4. Assist customers with account management, bill payments, and service inquiries.
5. Maintain accurate records of customer interactions and transactions.
6. Collaborate with internal teams to address and resolve customer issues effectively.
7. Report on customer service metrics and provide feedback for service improvement.