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Portuguese Speaking Service Desk Analyst
Assist Portuguese-speaking clients with technical support and product guidance.
Athens, Attica, Greece
Entry Level
1 month ago
Portuguese Speaking Service Desk Analyst
Patrique Mercier Recruitment ES is seeking a talented Portuguese Speaking Service Desk Analyst to join our dedicated team, providing top-notch support to our Portuguese-speaking clients. This role offers you the chance to blend your communication skills with your technical expertise to make a positive impact on our customer experience.
As a Service Desk Analyst, you will be the first line of support for clients, assisting them with any inquiries or technical issues they may face. Your role is crucial in ensuring customer satisfaction and promoting an exceptional service experience.
Key Responsibilities
- Manage and respond to customer inquiries in Portuguese via phone, email, and chat.
- Troubleshoot and resolve technical issues promptly and efficiently.
- Document customer interactions and solutions in the service desk system.
- Provide advice and guidance on product use to enhance customer experience.
- Collaborate with team members to improve service delivery and identify areas for process enhancement.
- Engage in ongoing training to stay abreast of service offerings and customer support techniques.