Portuguese Speaking Customer Service For Hospitality & Tourism Industry - Remote Eligible

Portuguese Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. Specializing in various industries including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications, we are dedicated to matching the right candidates with the best employers through a streamlined recruitment process. We are currently seeking a dedicated Portuguese Speaking Customer Service Representative for the Hospitality & Tourism industry. This role involves providing exceptional service to customers, ensuring their needs are met, and facilitating positive experiences in various tourism-related scenarios. As a member of our team, you will be part of a dynamic environment where your language skills will be highly valued. Join us at Patrique Mercier Recruitment, a project owned by The House of Mercier, where we focus on helping you find your dream job abroad while providing support and guidance throughout the recruitment process. If you are passionate about customer service and love the hospitality industry, we want to hear from you!

Responsibilities

• Provide exceptional customer service to Portuguese-speaking clients in the hospitality and tourism sectors.
• Handle inquiries and resolve issues related to travel bookings, accommodations, and other tourism services.
• Assist customers with their travel plans, providing recommendations and information about destinations.
• Manage customer complaints professionally and efficiently to ensure a positive outcome.
• Coordinate with various departments to ensure seamless service delivery to clients.
• Document customer interactions and maintain accurate records in the customer service system.
• Stay updated on industry trends and company offerings to provide informed assistance to clients.