Portuguese Speaking Customer Service For Banking Industry - Remote Eligible

Portuguese Speaking Customer Service Representative

Join Patrique Mercier Recruitment, the leading agency dedicated to helping candidates find jobs in their native language across various countries. We specialize in connecting professionals with opportunities in diverse industries such as social media, gaming, healthcare, retail, travel, automotive, finance, insurance, energy, and telecommunications. Our mission is to ensure that each candidate is perfectly matched with the right employer, providing a seamless transition into new roles abroad. We are currently seeking a Portuguese Speaking Customer Service Representative for the Banking industry who is passionate about delivering exceptional customer experiences. In this role, you will engage with clients in Portuguese, addressing their inquiries and resolving issues effectively while representing an esteemed banking institution. This position offers the chance to work in a dynamic and rewarding environment where your language skills and customer service expertise will be highly valued. If you're looking for an exciting opportunity to advance your career while utilizing your language skills, then this is the perfect role for you. Become part of our mission at Patrique Mercier Recruitment and take the next step in your career journey today!

Responsibilities

• Provide exceptional customer service to Portuguese-speaking clients in the banking sector.
• Handle customer inquiries through various channels including phone, email, and live chat.
• Resolve customer issues and complaints in a timely and professional manner.
• Assist clients with account-related questions, transactions, and banking services.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to improve customer service processes.
• Identify opportunities to enhance customer satisfaction and retention through feedback.