Portuguese Speaking Customer Service For Biotechnology Industry - Remote Eligible

Portuguese Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries, specializing across various industries such as social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. We are currently seeking a Portuguese Speaking Customer Service Representative for a prominent company in the Biotechnology sector. This role offers a unique opportunity for a customer-oriented individual to join a dynamic team, leveraging their language skills to provide top-notch service and support. At Patrique Mercier Recruitment, we pride ourselves on matching the best candidates with the right employers, ensuring a seamless recruitment process that aligns talent with opportunity. If you are driven by helping others and are passionate about the biotechnology industry, this role will empower you to embark on a fulfilling career abroad, utilizing your expertise in a language you are fluent in while contributing to innovative healthcare solutions. Join us in connecting talents to their dream jobs overseas, and be a vital part of a forward-thinking organization that values customer satisfaction and excellence in service delivery.

Responsibilities

• Provide exceptional customer service to Portuguese-speaking clients in the biotechnology industry
• Resolve client inquiries and issues effectively and efficiently via phone, email, and chat
• Maintain thorough knowledge of the company's products and services to offer accurate information
• Document customer interactions and transactions in the company's database
• Collaborate with other departments to ensure customer satisfaction
• Conduct follow-up calls to ensure issues are resolved and customers are satisfied
• Meet daily and monthly performance metrics and goals established by the team lead