Portuguese Speaking Customer Service For Logistics & Supply Chain Industry - Remote Eligible

Portuguese Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries, specializing in industries such as social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. We take pride in our thorough recruitment process that effectively matches the best candidates with the right employers, ensuring that candidates can pursue their dream jobs abroad. Currently, we are on the lookout for a dedicated Portuguese Speaking Customer Service Representative to join our client in the Logistics & Supply Chain industry. In this role, the successful candidate will be responsible for providing exceptional customer service to Portuguese-speaking clients, ensuring that their needs are met promptly and effectively. The ideal candidate will thrive in a fast-paced environment and possess excellent communication skills, enabling them to resolve client inquiries while maintaining a high level of professionalism. If you are passionate about customer service and have experience in the logistics sector, we invite you to apply and become part of our vibrant, multicultural team.

Responsibilities

• Provide exceptional customer service to Portuguese-speaking clients in the logistics and supply chain sector.
• Handle inquiries, complaints, and requests via phone, email, and chat promptly and professionally.
• Coordinate with internal teams to ensure timely resolution of client issues and provide feedback on service improvements.
• Maintain accurate records of customer interactions and transactions in the company database.
• Assist in the development and implementation of customer service policies and procedures to enhance user experience.
• Provide clients with information about products, services, and order statuses as needed.
• Stay updated on industry trends and developments to offer informed assistance to clients.