Portuguese Speaking Customer Service For Healthcare Industry - Remote Eligible

Portuguese Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in various industries, including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process is designed to ensure that we match the best candidates with the right employers, providing a seamless experience for both parties. We are currently seeking a Portuguese Speaking Customer Service Representative to join our team in the Healthcare industry. In this role, you will leverage your language skills and customer service expertise to support our healthcare clients, aiding them in providing exceptional support to their customers. By fostering effective communication and understanding customer needs, you will play a crucial part in enhancing the user experience and promoting overall satisfaction. This is an exciting opportunity to work in a dynamic environment while making a significant impact on the lives of individuals in need of healthcare services, all while working on behalf of our esteemed clients in the industry.

Responsibilities

• Provide exceptional customer service in Portuguese via phone, email, and chat.
• Assist healthcare clients with inquiries related to their services and products.
• Resolve customer issues promptly and efficiently, escalating as needed.
• Educate clients on healthcare options and services available.
• Maintain a detailed and organized record of customer interactions and transactions.
• Collaborate with healthcare professionals to ensure accurate information is provided to clients.
• Participate in training sessions to improve product knowledge and customer service skills.