Portuguese Speaking Customer Service For Insurance Industry - Remote Eligible

Portuguese Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in connecting talented individuals with incredible opportunities across various industries, including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our meticulous recruitment process is designed to match the best candidates with the right employers, ensuring a perfect fit for both parties. We are currently seeking a Portuguese Speaking Customer Service Representative for the insurance industry to join our dynamic team. This role offers an exciting opportunity to leverage your language skills and provide exceptional service to clients in the insurance sector. As the ideal candidate, you will have the chance to work in a vibrant environment that promotes professional growth while making a meaningful impact on customer satisfaction. If you're passionate about helping others and looking for an opportunity to further your career in a global context, contact us to learn more about how we can assist you in finding your dream job abroad with a reputable employer.

Responsibilities

• Provide excellent customer service to Portuguese-speaking clients in the insurance sector.
• Handle inquiries, complaints, and policy questions via phone, email, or chat.
• Assist clients in understanding their insurance policies and coverage options.
• Process claims and assist clients with the claims process.
• Maintain accurate records of client interactions and transactions.
• Collaborate with other team members to resolve complex customer issues.
• Continuously improve knowledge of insurance products and services.
• Meet or exceed key performance indicators (KPIs) for customer satisfaction and response times.