Portuguese Speaking Customer Service For Social Media Industry - Remote Eligible

Job Title: Portuguese Speaking Customer Service Representative

Patrique Mercier Recruitment is a premier agency dedicated to connecting candidates with jobs in their native language across various countries. With a strong focus on industries such as social media, gaming, healthcare, retail and e-retail, travel, automotive, financial services, insurance, energy, and telecommunications, we pride ourselves on facilitating a recruitment process that effectively matches top talent with suitable employers. We are currently seeking a Portuguese Speaking Customer Service Representative to join the dynamic social media industry. This role is perfect for individuals who are passionate about delivering excellent customer support while utilizing their language skills in a vibrant and fast-paced environment. At Patrique Mercier Recruitment, we understand that finding the right job can be a transformative experience, which is why we are committed to assisting candidates in realizing their professional dreams abroad. Our expert team works diligently to ensure a seamless and efficient recruitment journey, enabling both candidates and organizations to thrive. If you are looking for an exciting opportunity to engage with customers in your native tongue while being a part of a leading global agency, we would love to hear from you.

Responsibilities

• Provide exceptional customer support to Portuguese-speaking clients via social media platforms.
• Respond to customer inquiries and issues in a timely and professional manner.
• Maintain up-to-date knowledge of products, services, and policies to assist customers effectively.
• Collaborate with the social media team to develop engaging content for client interactions.
• Monitor social media channels for customer feedback and address any concerns promptly.
• Escalate complex issues to relevant departments while ensuring customer satisfaction.
• Document customer interactions and feedback to improve service quality and delivery.