Portuguese Speaking Customer Service For Government & Public Sector Industry - Remote Eligible

Portuguese Speaking Customer Service Professional

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language across various countries. Specializing in industries such as social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications, our recruitment process is designed to meticulously match the best candidates with the right employers. We are currently seeking a dedicated and passionate Portuguese Speaking Customer Service professional to join the Government & Public Sector industry. In this role, you will be part of a dynamic team committed to providing exceptional service and support, helping clients navigate the complexities of government services while ensuring their needs are met promptly and effectively. If you are looking to leverage your language skills in a meaningful and impactful way, this opportunity will allow you to thrive in a supportive environment while developing your professional skills. Join us at Patrique Mercier Recruitment and take the next step toward finding your dream job abroad while making a difference in the lives of others.

Responsibilities:

• Deliver exceptional customer service to Portuguese-speaking clients in the Government & Public Sector.
• Assist clients with inquiries and provide information regarding government services and programs.
• Resolve customer complaints and issues in a timely and efficient manner.
• Document client interactions and maintain accurate records of communications.
• Collaborate with team members to improve service delivery and enhance client satisfaction.
• Participate in training sessions to stay updated on relevant policies and procedures.
• Contribute to the development of service improvement initiatives based on client feedback.