Portuguese Speaking Customer Service For Information Technology (IT) Industry - Remote Eligible

Portuguese Speaking Customer Service Professional

Patrique Mercier Recruitment is the leading agency specialized in connecting candidates with job opportunities where they can work in their native language abroad. We focus on various industries including social media, gaming, healthcare, retail and e-retail, travel, automotive, financial services, insurance, energy, and telecommunications. Our dedicated recruitment process guarantees a perfect match between the qualifications of our candidates and the needs of employers. We are currently seeking a Portuguese Speaking Customer Service professional for the Information Technology (IT) industry. This role is ideal for individuals who are passionate about providing excellent customer support and who possess strong communication skills. As you navigate through customer queries and technical issues, you will be an essential part of ensuring client satisfaction and enhancing service delivery. Join us and take the next step in building your career in a vibrant and dynamic environment, with the possibility of working with an international team dedicated to excellence in service and innovation.

Responsibilities

• Provide exceptional customer service to Portuguese-speaking clients in the IT industry.
• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Assist customers with technical issues and provide effective solutions in a timely manner.
• Document customer interactions and maintain detailed records of communications.
• Collaborate with internal teams to escalate and resolve complex issues swiftly.
• Participate in training sessions to stay updated on product knowledge and industry trends.
• Contribute to the continuous improvement of customer service processes and strategies.