Portuguese Speaking Customer Service For Media & Entertainment Industry - Remote Eligible

Portuguese Speaking Customer Service Representative

Patrique Mercier Recruitment, the leading agency for candidates seeking jobs in their native language around the world, is thrilled to announce an exciting opportunity for a Portuguese Speaking Customer Service Representative in the dynamic Media & Entertainment industry. We specialize in helping individuals find their dream jobs in diverse sectors including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process is meticulously designed to ensure that the best candidates are matched with the most suitable employers, creating successful relationships that benefit both parties. As a key player in supporting career aspirations, Patrique Mercier Recruitment offers a unique platform for applicants to thrive in their chosen fields. If you are passionate about providing exceptional customer service and enjoy working in a fast-paced, creative environment, this role could be the perfect fit for you. Join us in making a difference in the global job market while advancing your career within an industry that captivates audiences worldwide.

Responsibilities

Provide excellent customer service support to Portuguese-speaking clients in the media and entertainment industry.

Manage incoming inquiries via phone, email, and chat efficiently and empathetically.

Resolve customer issues and complaints in a timely and professional manner.

Maintain knowledge of the company's products, services, and policies to ensure accurate information delivery.

Assist clients with technical support related to media and entertainment platforms.

Document customer interactions and feedback accurately for future reference and service improvement.

Collaborate with team members and different departments to enhance customer satisfaction and service efficiency.