Nordic Speaking Service Desk Analyst

Nordic Speaking Service Desk Analyst

Patrique Mercier Recruitment is thrilled to present an exciting opportunity for a Nordic Speaking Service Desk Analyst to join our dedicated team. We are on the lookout for enthusiastic individuals who are passionate about providing exceptional technical support to our clients across the Nordic regions.

In this role, you will serve as the first point of contact for clients facing technical challenges, delivering assistance through various communication channels such as phone, email, and chat. Your technical expertise and customer service skills will be critical in ensuring that clients receive timely and effective solutions, enhancing their overall experience.

This position offers a great opportunity for career growth in a collaborative and innovative work environment!

Responsibilities

• Deliver outstanding technical support to Nordic-speaking customers through multiple communication platforms.
• Troubleshoot and resolve hardware, software, and network-related issues efficiently.
• Document customer interactions accurately and manage support tickets in the system.
• Collaborate with technical teams to escalate and resolve complex inquiries as necessary.
• Participate in training sessions to continuously improve your technical knowledge and support skills.
• Proactively seek feedback from clients to enhance service quality and customer satisfaction.