Nordic Speaking Customer Service For Government & Public Sector Industry - Remote Eligible

Nordic Speaking Customer Service

Patrique Mercier Recruitment, the leading agency for candidates seeking jobs in their native language around the world, is excited to announce an exceptional opportunity for a Nordic Speaking Customer Service position in the Government & Public Sector industry. We specialize in diverse sectors including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our dedicated recruitment process is designed to match top-tier candidates with the right employers, ensuring that your unique talents are recognized and put to good use. As part of our commitment to helping you find your dream job abroad, we offer personalized support throughout your career journey. This role will allow you to leverage your Nordic language skills and contribute to meaningful customer service efforts within the public sector. If you are passionate about serving your community and are ready to take the next step in your career, we invite you to apply and join our mission of connecting exceptional talent with reputable organizations.

Responsibilities

• Provide exceptional customer service to clients in the Nordic languages, ensuring clarity and understanding in all communications.
• Respond to inquiries from government and public sector clients via phone, email, and chat in a timely manner.
• Resolve customer issues efficiently while adhering to company policies and regulatory guidelines.
• Assist with the onboarding of new clients, providing them with essential information and support.
• Compile and report customer feedback to improve service delivery and client satisfaction.
• Collaborate with team members to develop standard operating procedures for customer service operations.
• Stay updated on relevant government policies and public sector trends that impact customer interactions.