Nordic Speaking Customer Service For Information Technology (IT) Industry - Remote Eligible

Nordic Speaking Customer Service Position In It Industry

Patrique Mercier Recruitment is proud to announce an exciting opportunity for Nordic speakers seeking to advance their career in the Information Technology (IT) sector. As the leading agency specializing in placing candidates in jobs in their native language across international markets, we are committed to connecting you with the right employer. Our focus spans various industries, including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. With a robust recruitment process, we ensure that the best candidates are matched with employers that align with their skills and aspirations. By joining our team for the Nordic Speaking Customer Service position in the IT industry, you will not only be part of a dynamic work environment but also play a key role in providing exceptional customer care. Experience the thrill of working in a diverse team, helping customers navigate their technology-related queries while enhancing their overall experience with leading IT solutions.

Responsibilities

• Provide exceptional customer service to Nordic-speaking clients in the IT industry.
• Address and resolve customer inquiries via phone, email, and chat promptly and professionally.
• Troubleshoot technical issues reported by customers and guide them to effective solutions.
• Document customer interactions and feedback accurately in our CRM system.
• Collaborate with internal teams to escalate complex issues and ensure timely resolution.
• Maintain up-to-date knowledge of our products and services to provide accurate information to customers.
• Identify opportunities for process improvements to enhance customer satisfaction and efficiency.