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German Speaking Service Desk Analyst
Provide technical support and guidance to German-speaking clients via multiple communication channels
Athens, Attica, Greece
Junior
1 month ago
German Speaking Service Desk Analyst
Patrique Mercier Recruitment ES is looking for a proactive German Speaking Service Desk Analyst to join our dedicated team. In this role, you will provide outstanding support to our German-speaking clients, assisting them with inquiries and resolving technical issues.
Your role is crucial in ensuring that our customers receive timely and effective solutions, which will ultimately lead to enhanced customer satisfaction. This is an excellent opportunity for those who are enthusiastic about technology and customer service!
Key Responsibilities
- Serve as the main point of contact for German-speaking clients through various channels including phone, email, and chat.
- Troubleshoot and diagnose technical issues promptly, providing effective resolutions.
- Keep detailed documentation of customer interactions and resolutions in the service desk platform.
- Offer guidance and support on product usage to improve customer experience.
- Collaborate with team members to drive continuous improvement in service delivery.
- Participate in training opportunities to stay up-to-date on product offerings and customer service best practices.