German Speaking Customer Service For Biotechnology Industry - Remote Eligible

German Speaking Customer Service Position

Patrique Mercier Recruitment is excited to announce an opening for a German Speaking Customer Service position within the dynamic Biotechnology industry. As the leading agency for candidates seeking jobs in their native language abroad, we pride ourselves on our specialized recruitment services across various sectors including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our mission is to connect the right candidates with the best employers to ensure a fulfilling career opportunity. In this role, you will have the chance to leverage your language skills while contributing to an innovative field that plays a critical role in health and wellness on a global scale. If you're passionate about providing exceptional customer service and want to be part of a company making a difference in the biotechnology landscape, we encourage you to apply and join us in this exciting journey towards your dream job abroad.

Responsibilities

• Provide exceptional customer service to German-speaking clients in the biotechnology sector.
• Assist clients with inquiries regarding products, services, and technical support.
• Manage customer accounts and ensure all information is accurate and up to date.
• Process orders, returns, and exchanges efficiently while maintaining excellent client communication.
• Collaborate with internal teams to resolve customer issues and escalate when necessary.
• Conduct follow-up calls to ensure customer satisfaction and gather feedback on services provided.
• Maintain thorough knowledge of biotechnology products and services to effectively assist clients.