German Speaking Customer Service For Government & Public Sector Industry - Remote Eligible

German Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. With a focus on industries such as social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications, we take pride in our ability to connect top talent with the right employers. We are currently seeking a dedicated German Speaking Customer Service Representative for the Government & Public Sector industry to join our team. In this role, you will provide exceptional support to German-speaking clients, ensuring their inquiries are handled with professionalism and efficiency. You will be part of a dynamic work environment that values collaboration and communication, contributing to the enhancement of public services. Your efforts will help bridge the gap between clients and government resources, ensuring a smooth customer experience. If you are looking to make a difference and excel in a customer-focused role, this opportunity is perfect for you. Join us at Patrique Mercier Recruitment, a project owned by The House of Mercier, and take the next step in your career by applying today!

Responsibilities

• Provide excellent customer service to German-speaking clients in the Government & Public Sector industry.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist clients with their needs and ensure a positive experience by understanding their requests.
• Document customer interactions accurately in the CRM system to track issues and resolutions.
• Collaborate with internal teams to address complex customer queries and deliver appropriate solutions.
• Maintain up-to-date knowledge of governmental policies and procedures to provide accurate information.
• Identify opportunities for process improvements to enhance customer service efficiency.