French Speaking Service Desk Analyst

French Speaking Service Desk Analyst

Patrique Mercier Recruitment ES is seeking a French Speaking Service Desk Analyst to join our thriving team dedicated to providing exceptional support to our French-speaking clients. If you have a passion for technology and customer service, this could be the perfect opportunity for you!

In this role, you will serve as the first point of contact for our customers, addressing their questions and resolving any technical issues they may encounter. Your communication skills and technical know-how will ensure that each customer experience is positive and satisfactory. Make a difference in our organization and help our clients succeed!

Key Responsibilities

• Manage incoming customer inquiries in French through various communication channels, including phone, email, and chat.
• Troubleshoot clients' technical issues, providing timely and effective solutions.
• Document all interactions and resolutions in the service desk platform.
• Offer product guidance and technical support to enhance user experience.
• Work alongside team members to improve service delivery and optimize processes.
• Engage in continuous training to stay updated on services and customer service trends.