Dutch Speaking Service Desk Analyst
Dutch Speaking Service Desk Analyst
Patrique Mercier Recruitment ES is on the lookout for a Dutch Speaking Service Desk Analyst to join our dedicated team, committed to providing exceptional support to our Dutch-speaking clients. This is a fantastic opportunity for individuals who excel in customer service and have a keen interest in technology.
As a Service Desk Analyst, you will be the initial point of contact for clients, handling inquiries and resolving any technical issues they may encounter. Your effective communication and technical skills will play a pivotal role in ensuring a positive customer experience.
Key Responsibilities
Manage customer inquiries in Dutch through various channels, including phone, email, and chat.
Troubleshoot and resolve technical issues efficiently and effectively.
Maintain detailed documentation of customer interactions and resolutions in the service desk platform.
Provide product guidance and technical support to enhance user experience.
Work collaboratively with team members to improve service delivery and processes.
Engage in continuous learning to stay informed about service offerings and evolving customer service techniques.