Help Desk Specialist

Helpdesk Specialist

Patriot, LLC is looking for a Helpdesk Specialist to join our team for support at the on-site location in Colorado Springs, CO. Telework is not permitted.

This position includes flexible shift work that rotates based on customer needs, offering exposure to a range of schedules, including:

On-site five days per week in Colorado Springs, CO.

Active Secret Clearance required.

Due to contract parameters, U.S. Citizenship, without dual citizenship, is required.

3+ years of relevant experience (up to 2 years of experience may be substituted with education).

Participation in a rotational on-call schedule is required.

Candidates must reside within a commutable distance for daily onsite work and on-call requirements.

This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule.

This role supports a 24x7 Operations Center. All candidates must be willing and able to perform up to 12-hour shifts, including weekends and holidays, on a rotating basis throughout the year.

Responsibilities:

Provide frontline support for user-reported issues related to hardware, software, networking, telephony, and user account access.

Log, track, and resolve incidents using the government-provided trouble ticketing system.

Respond to calls and emails, provide timely updates to users, and close tickets upon confirmation of issue resolution.

Escalate unresolved issues following the approved Escalation Plan.

Support the use of COTS/custom applications, peripheral devices, and backup systems.

Document daily operational activities and participate in status reporting.

Patriot, LLC is committed to a drug-free workplace. As such, the Company conducts pre-employment, reasonable cause, random and contract-mandated testing in accordance with federal and state law.

Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.