Customer Service Representative

Customer Service Representative

About Douce James, A Division of Patriot Growth Insurance Services: Since 2017, The Douce Agency, LLC has been a trusted independent insurance agency based in Marion, Ohio, proudly serving individuals, families, and businesses across Ohio, Indiana, and Michigan. As a proud partner agency of Patriot Growth Insurance Services, we offer a wide range of personalized insurance solutions, including home, auto, life, retirement, commercial, investments, farm, and crop coverage. Our experienced team is committed to delivering outstanding service and tailored protection to meet the unique needs of every client.

Position Overview: We are in search of a customer service representative to join our team. If you are a motivated professional looking to join a solid team, the Douce Agency is a perfect place to grow your career.

Work Arrangement: This is a full-time position working in our office located in Marion, OH.

Professional Responsibilities:

• Greet customers in a professional manner, both on the telephone and face to face
• Provide customers with information, process requested changes and payments
• Answer phone calls and direct callers to the appropriate party
• Process, sort and route incoming and outgoing mail
• Monitor and manage inventory of office supplies; order and distribute office supplies as necessary
• Coordinate, schedule and confirm appointments and meetings
• Perform other administrative support tasks, including updating and sorting files, drafting and proofreading correspondence, and conducting research

Qualifications and Requirements:

• High school diploma required; associate's degree preferred
• Flexibility and team oriented
• 0-3 years of relevant experience in an office setting, preferably in an administrative or clerical role
• Excellent organizational skills, ability to prioritize, and comfortable working independently
• Exceptional oral and written communication skills, including strong spelling, grammar, and punctuation
• Must be committed to providing outstanding customer service and demonstrate strong interpersonal skills
• Strong attention to detail
• Proficient computer skills and ability to operate general office equipment

About Patriot Growth Insurance Services: Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is currently ranked as the 25th largest broker in the U.S. by Business Insurance and has been named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations across 48 states, Patriot's collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.

Patriot offers the opportunity to be a part of a fast-growing company since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide continual learning and enhanced career opportunities for our dedicated, professional team.

In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:

• Medical, Dental, and Vision Benefits Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
• Company paid Short-Term Disability, Long-Term Disability and Group Term Life
• Company paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401(k) with employer match

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time.