Client Services Manager (GLR)

Job Opportunity

Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling of togetherness, trust and respect and are always looking to support employees' continuous learning. Using Agile, they provide diverse services with a focus on research, innovation and improvement.

What you need:

• Partner closely with clients and internal teams to craft robust system solutions.
• Be the first point of contact for system support and process assistance.
• Lead discussions on project priorities and manage scope adjustments with ease.
• Support developers in understanding client needs and translating them into actionable tasks.
• Guide projects through each stage of the development lifecycle, ensuring seamless progress.
• Take charge of system administration and fine-tune configurations for optimal performance.
• Foster clear and effective communication between clients and internal stakeholders.
• Drive innovation by identifying and implementing enhancements to boost quality and productivity.
• Embrace continuous learning to enhance personal effectiveness and efficiency.

Qualifications:

• A relevant tertiary qualification would be beneficial.
• 3-5 years of relevant experience.
• Demonstrated proficiency in the Software Development Life Cycle (SDLC) and project management processes.
• Extensive experience in client service management.
• Meticulous attention to detail.
• Strong communication and interpersonal skills.
• Proficient in analytical and problem-solving abilities.

Job ID: J106973