Sr. System Support Analyst

Sr. System Support Analyst

Join our team that shares your Passion & Heart for Canadian agriculture! Parrish & Heimbecker, Limited (P&H) has an opportunity for a motivated, forward-thinking, and dedicated individual as a Sr. System Support Analyst based in Winnipeg, Manitoba.

The P&H Grain Division is a comprehensive grain and crop input network, operating across approximately 45 locations in the prairie provinces, Ontario and Quebec. Our strategically positioned facilities, including grain elevators, rail sidings, inland terminals, and specialized export terminals, ensure that we effectively match producer grain with the needs of both domestic and export end users. As a full-service agri-retailer, we provide farming communities with a full range of quality crop input products and agronomic solutions, encompassing crop protection products, certified seeds, nutrients, and custom applications.

Parrish & Heimbecker Ltd has a people-first approach therefore, we offer many perks to our hard-working staff! Some of our benefits include: Learning and Development Programs, Dental, Vision, and Extended Health Care, Tuition Reimbursement, Employee Assistance Program, Paid Time Off, RRSP Matching, Wellness Program, and Company Events.

Your Role

As Sr. System Support Analyst, the successful candidate will support critical operations and projects across P&H divisions by providing technical assistance and troubleshooting to end users of software applications and systems, both remotely and in person. They will ensure applications and systems run smoothly, process support tickets promptly, and assist with configuration and user maintenance.

Day to Day

• Respond to daily support tickets in JIRA quickly and efficiently.
• Build positive relationships with end users by understanding their business and project needs.
• Analyze and research issues/system errors, working with end users, IT, and support teams to troubleshoot problems.
• Participate in analysis, documentation, and requirements gathering for software changes and new functionality.
• Support evaluation of overall system functionality to identify improvements and anticipate future needs.
• Assist with quality assurance testing for software updates and releases.
• Support ERP system audits to ensure data integrity and resolve related issues.
• Create and maintain defect reconciliation from data integrity investigations.
• Review and resolve system integration errors with end users, IT, developers, and support teams.

Qualifications

• Post-secondary degree in accounting and/or 2–4 years of accounting experience
• Strong customer service and relationship-building skills
• Experience with Microsoft Dynamics Business Central or Microsoft Dynamics Finance & Operations
• Strong analytical and problem-solving skills, with the ability to interpret conceptual situations
• High attention to detail
• Interest in leading and managing people
• Willingness to travel within Canada

Work and grow with a family-owned company. Join our team with Purpose & History! P&H's roots go back over 115 years. We have always been a Canadian, family-owned and managed agri-business that understands the qualities and conditions needed for meaningful growth. Our corporate culture values are family values; honesty and integrity with a focus on listening and continuous learning. Like family, we support our staff to always do better. With over 70 locations spanning from coast to coast, and trade links around the globe, P&H is growth-oriented, diversified and vertically integrated with operations spanning across grain merchandising, flour milling, crop input distribution and animal feed production.

To apply and learn more visit us at www.pandhcareers.com. We thank all applicants, but only those selected for an interview will be contacted.

P&H is committed to building a skilled and diverse workforce that is reflective of Canadian society. As a result, Parrish & Heimbecker, Limited is an equal opportunity employer and is in compliance with the Employment Equity Act. P&H welcomes and encourages applications from women, aboriginal people, people with disabilities and members of visible minorities. Accommodations in relation to the job selection process are available upon request for both internal and external candidates taking part in all aspects of the recruitment process.