Technical Implementation Specialist

Technical Implementation Specialist

Paperless Parts is a SaaS startup helping manufacturers quote faster and win more work. From rockets to medical devices, we power the parts that move the world forward.

The Opportunity:

Customer Success is at the center of everything we do at Paperless Parts, and it all starts with our Implementation Team. Reporting to the Manager of Technical Services, the Technical Implementation Specialists are responsible for building and maintaining customer's technical solutions. Using P3L, our proprietary python based pricing language, the TIS will build a customer's configuration during an onboarding project and support the configuration once the customer is live. The TIS is also responsible for deploying our standard integrations, making customizations where required. Candidates must have a firm grasp of programs such as Excel and have a willingness to learn our proprietary coding language, P3L, as well as other technologies. As a Technical Implementation Specialist, you will work with our customers to build their quoting workflow in Paperless Parts and work closely with our Services Engineers and Implementation Project Managers to ensure customers are successful with the Paperless Parts Platform.

Our implementations require discovery, planning, project management, and change management skills. Our customers vary in size and complexity, so we are looking for someone that has a track record of finding solutions to unique problems, thrives in challenging situations, and wants to apply these skills to help customers maximize the value of the Paperless Parts Platform.

Technical Implementation Specialists will become experts in manufacturing processes such as CNC machining, sheet metal fabrication, and 3D printing.

Who You Are:

We are seeking a driven individual to join our Implementation and Integrations Team as a Technical Implementation Specialist. The ideal candidate is excited to work with customers, build and foster relationships, and deliver technical solutions that solve their problems. You're dedicated to working cross-functionally to deliver on crucial customer milestones and mitigate risk. You're excited about sharing your solutions with your customers and training them to understand how to best utilize the platform.

Responsibilities Of TIS:

• Lead the development of a customer's new quoting workflow by leveraging Paperless Parts' best practices and an understanding of the customer's unique business requirements.
• Expert knowledge of the Paperless Parts Platform coding language, P3L. Apply a rigorous problem-solving approach to design customized solutions to meet our customers' needs.
• Lead the deployment of Paperless Parts standard integrations, making customizations where required.
• Provide best practices for quoting workflows to maximize customer value.
• Work in close partnership with Implementation Project Managers and Integrations Engineers to gather requirements, map solutions, and meet onboarding milestones in order to complete projects on time and on budget.
• Communicate clearly and regularly to implementation stakeholders regarding status and risks.
• Spend time on-site with customers to build relationships and learn how manufacturing shops operate.
• Provide ongoing support for customers' Pricing Configuration and integrations within the Paperless Parts platform.
• Conduct thorough discovery to inform solution design; document all custom configurations, and code to ensure clarity, maintainability, and effective knowledge transfer for both customers and internal team members.
• As part of the Paperless Parts team, further, the company-wide DEI & social impact initiatives

Knowledge, Skills, and Abilities:

• Bachelor's Degree, Computer Science, Engineering, MIS, or related field
• Strong skills in a computational environment or programming language (Excel, Python, SQL etc.)
• Relevant work, education, or hands-on development experience
• Proven track record of implementing customers and adhering to time-to-value metrics
• Strong analytical and critical problem-solving skills
• Ability to translate business requirements to product solutions
• Familiarity with "job shop" manufacturing, preferred
• Fast learner, ability to adapt to new processes and technologies, and evolving environments
• Excellent written and verbal communication skills
• Willingness to travel when necessary to customer facilities (average is about 25% of the time)