Customer Success - Build Your Own Role

Customer Success - Build Your Own Role

Pallet is building AI agents to transform logistics — a $12 trillion global industry. We've raised $50M from top investors including General Catalyst, Bessemer Venture Partners, and Bain Capital Ventures. In under two years, we've achieved 700% revenue growth and are just getting started.

Our mission is to increase the efficiency of the global supply chain by automating the manual workflows that slow logistics teams down — from scheduling and appointment setting to data entry and load management. Our flagship platform provides end-to-end visibility, control, and optimization, while our newest product, CoPallet, introduces AI agents that can understand and execute requests in real time, and integrate directly with customer systems.

As logistics providers look to generative AI to drive efficiency, many are turning to Pallet to lead the way. With deep industry expertise and cutting-edge AI capabilities, we're positioned to build the next $10B company in logistics.

Join us and work alongside leaders from Google, DoorDash, YC, and more to shape the future of logistics tech.

Build Your Own Role — Customer Success at Pallet

We're always excited to meet thoughtful, driven people who are passionate about helping customers succeed — especially in complex, operational industries like logistics. Even if we don't have a customer success role that's a perfect match right now, we'd love to hear how you think you could make an impact at Pallet.

This is your opportunity to pitch: What would you build, lead, or improve if you joined our team?

Whether you're passionate about onboarding, retention, product enablement, or strategic account growth — we're open to crafting the right role for the right person.

What We're Looking For

While the specifics may vary, we're especially excited to meet folks who:

• Take ownership and love turning messy processes into well-oiled machines
• Have experience in startup or high-growth environments
• Are passionate about delivering real business impact for customers
• Communicate clearly and proactively — both internally and externally
• Can confidently articulate where they'd drive value within our mission

What You Might Work On

Depending on your background and interests, you could help lead or contribute to:

• Building and scaling our onboarding and implementation workflows
• Creating proactive playbooks to increase customer engagement and retention
• Working cross-functionally with Product and Engineering to translate feedback into action
• Driving upsell/expansion opportunities and managing strategic accounts
• Launching new CS tooling or automation that improves efficiency

At Pallet, we move fast, care deeply about customer outcomes, and are building a team that thrives on trust, accountability, and creativity. If you're excited about our mission and want to help transform logistics through world-class customer success, we'd love to hear from you.

Location: Open to remote or in person in San Francisco office 3-4x a week.

Top-Tier Benefits:

• Health, Vision, and Dental benefits
• Flexible PTO
• Life Insurance and Accidental Insurance
• Short-Term Disability Coverage
• Generous salary and equity for all staff
• 401k option; helping you save for the future
• Yearly learning and development stipend
• Commuter benefits for Bay Area employees
• Uber ride stipend if you ever have to work late in the office
• Remote office home stipend to get you comfy in your space
• Daily catered lunches provided by Sharebite (every meal you order, one meal gets donated)
• Onboarding trip to San Francisco HQ if you work remotely
• Monthly happy hours
• Annual Company Offsites; our last one was in Napa Wine Country ????

Pallet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.