Customer Service Representative

Customer Service Representative

Viscount NZ has a vision of a world without single use. Its mission is to make circularity simple, believing that what they do is not only good for business but also great for the planet. Due to continued growth, the business is looking for a customer service champion to join our team.

Reporting to the Sales Manager, you will be responsible for providing frontline inbound customer support for our customers order requirements across multiple sites.

From answering and resolving their order questions, preparing orders and managing stock allocations - there is a lot to do in this busy role.

To be successful in this role, you will have a calm and engaging communication style, with the ability to communicate across a variety of media platforms. You will enjoy working with a variety of customers over the phone and be confident in making outbound phone calls.

This position is Part time, 30 hours per week (negotiable). Hours: 8.30am to 3pm Mon-Friday

Your key responsibilities will be to:

• Provide prompt, professional support for customer inquiries, pricing, orders, and returns via phone, email, and direct contact.
• Process and allocate daily orders, including outbound calls for hires and returns.
• Ensure all order processing meets Viscount quality standards.
• Collaborate with internal and external teams to resolve issues and maintain customer satisfaction.
• Complete service and sales administration tasks, including scanning documents and updating SAP and Salesforce records.
• Support credit management, netting administration, and new customer setups.

Your skills and experience:

• Previous call centre and/or customer services experience in a fast-paced environment.
• Commitment to customer satisfaction.
• Empathetic and adaptable interpersonal skills to manage issues and resolutions.
• Good oral and written communication skills.
• Demonstrated problem solving ability.
• Attention to detail and accuracy in data management and documentation.
• Computer literacy.
• SAP and Sales Force experience preferred.